Refund & Exchange Policy
At Calmae, every product is crafted with care and handled thoughtfully before it reaches you. To maintain the quality and safety of our home–scent products, we do not accept refunds or exchanges for any reason other than verified product damage. We appreciate your understanding and support.
No Refunds or Exchanges
Due to the nature of our products, all sales are final. Once an order is placed, we are unable to offer:
- Refunds
- Exchanges
- Cancellations after the order has been processed
Please make sure your shipping details and product selections are correct before completing your purchase.
Damaged or Faulty Items
If your item arrives damaged, we are here to help. To process your claim smoothly, please send us:
- A clear video showing the damage, including the packaging
- Your order number
- Your name and contact information
Send all details to: Hello@calmae.co
Once verified, we will arrange a replacement for the damaged item.
Incorrect Items Received
If you receive an item different from what you ordered, please contact us within 48 hours with a video and your order details. We will correct the mistake immediately.
Contact
For any concerns, please reach out to us at:
Email: Hello@calmae.co
Thank you for supporting Calmae and for understanding our refund and exchange policy. We care deeply about delivering a calm and thoughtful experience — from our products to your home.